Solutions

SMARTFORCE PROMOTER MANAGEMENT SYSTEM (mForce-PMS)

In a competitive market, all market interactions with the consumers represent opportunities to gain competitive advantage with better market information. Thus, promoters who interact with consumers face-to-face is a great source of insights. With the right tool for promoter management, organisations will be able to connect with the target consumers.

mForce-PMS is an enterprise mobile field force management solution that enables organisation to engage more closely with their Promoters in real-time while having data available on-the-go. This mobile connectivity fosters higher productivity and equips managers with timely information to make critical decisions.

"Promoters are the face of your brands in the eyes of the consumers."

Increase Productivity

  • Location check-in with time stamp.
  • Alert both supervisors and promoters, if the promoters are late at designated time.
  • Guide promoters in direction to the destination
  • Assign / change tasks to promoters on-the-go
  • Report real-time sales and stock level.
  • Monitor stock and sample quantity under each promoter’s care.
  • Receive real-time promoter feedback; and many others.

Expand Role of Promoters

  • Track merchandiser work times with GPS location.
  • Map merchandiser routes based on site proximity.
  • Assign tasks that require instant attention.
  • Alert the managers if the planned tasks are not completed.

Enhance Decision-making

  • Clear view of stock level enables promoters to alert salespersons of any out-of-stock situation.
  • Enables promoters to audit sales execution with easy capture of shares and POSM visuals, share of shelf, planogram compliance etc.
  • Easy step-by-step input of competitor activity tracking and alerts.

Improve Individual and Collective Performances

  • Capture in real-time data such as stock level and sales of each store.
  • Collect in real-time market information such as pictures of competitor activities and products.
  • Easily initiate a real-time ad hoc data collection, such as price points or quick surveys of consumer feedback towards certain product or promotion.

Accurate, Consistent, and Ready-to-use Real-time Information

  • Evaluate promoters objectively via recorded data instead of personal judgment.
  • Data and workflow can be accessed by the management anytime and anywhere, enabling instant knowledge sharing

Employee Enrichment to Improve Retention

  • Complete electronic forms in the field to ensure timely and accurate data capture
  • Automated conversion of raw data to insightful reports and charts

SMARTFORCE MERCHANDISER MANAGEMENT SYSTEM (mForce-MMS)

Organisations need to ensure seamless execution as well as real-time feedback to cash in on any market opportunity. Merchandisers play a pivotal role in achieving this market excellence. Merchandisers are your eyes and ears in the marketplace. Equipped with the right tool, merchandisers are able to connect you to the pulse of the market.

mForce-MMS is an enterprise mobile field force management solution that enables organisation to engage more closely with their field force in real-time while having data available on-the-go. This mobile connectivity fosters better collaboration and productivity and equips managers with accurate and timely information to make informed critical decisions.

"Merchandisers are your eyes and ears in the marketplace."

mforce features

Improve Speed-to-Market

  • Mobile platform for the merchandisers to use in the field via their smartphones.
  • Managers to stay connected with the merchandisers 24/7.

Accurate, Consistent, and Ready-to-use Real-time Information

  • Complete electronic forms in the field to ensure timely and accurate data capture.
  • Automated conversion of raw data to insightful reports and charts.

Increase Productivity

  • Track merchandiser work times with GPS location.
  • Map merchandiser routes based on site proximity.
  • Assign tasks that require instant attention.
  • Alert the managers if the planned tasks are not completed.

Expand Role of Merchandisers

  • Enable merchandisers to do order taking with automated proposed order quantity by outlet.
  • Enables merchandisers to audit sales execution via captures of shares and POSM visuals,share of shelf, planogram compliance etc..
  • Easy step-by-step tracking of competitor activities.

Improve Individual and Collective Performances

  • Evaluate merchandisers objectively via recorded data instead of personal judgment.
  • Data and workflow can be accessed by the management anytime and anywhere, enabling instant knowledge sharing.

Enhance Decision-making

  • Capture in real-time data such as stock level and sales of each store.
  • Collect in real-time market information such as pictures of competitor activities and products.
  • Easily initiate a real-time ad hoc data collection, such as price points or quick surveys of retailers’ sentiment.

Employee Enrichment to Improve Retention

  • A social network of field force in each location to quickly access recommended parking spaces, safe access roads, economical eatery venues and many others.
  • Merchandisers working on late shifts can check-in upon safe arrival at home. Otherwise, alert will be sent to supervisors, and location can be tracked via GPS.

Product Advisor

The market demands for consistently high level of field service — be it sales, delivery, installation or maintenance. Good services, combined with on-time execution, lead to satisfied customers, which in turn reflects well on your brand or company. Effective management of field force with the right tool gives you a clear edge over the competition.

mForce is an enterprise mobile field force management solution that enables organisation to engage more closely with their field force in real-time while having data available on-the-go. This mobile connectivity fosters higher productivity and equips managers with timely information to make critical decisions.

"More time for higher value work leads to more satisfied customers."

mforce features

Increase Revenue

By focusing On High-Value Work:
  • Alert the managers if the planned tasks are not completed.
  • Track field force work times with GPS location.
  • Map field force routes based on site proximity.
  • Assign tasks that require instant attention.

Reduce Cost

By Getting It Right the First Time:
  • access real-time data via their smartphones.
  • generate required documents on the spot, if needed.
  • the managers to stay connected with the field force 24/7.
  • complete electronic forms in the field to ensure timely and accurate data capture.
  • automated conversion of raw data to insightful reports and charts.

Enhance Decision-making

  • Capture in real-time data such as stock level and sales of each store.
  • Collect in real-time market information such as pictures of competitor activities and products.
  • Easily initiate a real-time ad hoc data collection, such as price points or quick surveys of consumer feedback towards certain product or promotion.

Refine your Business Process

  • Data and workflow can be accessed by the management anytime and anywhere, enabling instant knowledge sharing.
  • Real-time capture of accurate data forms the basis of continuous analysis and thus, refinement to the business processes.

Expand your Field Force Capability

  • Automate instruction with scenario building, thus expanding roles of field force, such as maintenance staff to upsell parts, promoters to audit market dynamics and many others.
  • Evaluation of field force is made on the basis of recorded data. What gets measured gets improved.

Field Auditor

The market demands for consistently high level of field service — be it sales, delivery, installation or maintenance. Good services, combined with on-time execution, lead to satisfied customers, which in turn reflects well on your brand or company. Effective management of field force with the right tool gives you a clear edge over the competition.

mForce is an enterprise mobile field force management solution that enables organisation to engage more closely with their field force in real-time while having data available on-the-go. This mobile connectivity fosters higher productivity and equips managers with timely information to make critical decisions.

"More time for higher value work leads to more satisfied customers."

mforce features

Increase Revenue

By focusing On High-Value Work:
  • Alert the managers if the planned tasks are not completed.
  • Track field force work times with GPS location.
  • Map field force routes based on site proximity.
  • Assign tasks that require instant attention.

Reduce Cost

By Getting It Right the First Time:
  • access real-time data via their smartphones.
  • generate required documents on the spot, if needed.
  • the managers to stay connected with the field force 24/7.
  • complete electronic forms in the field to ensure timely and accurate data capture.
  • automated conversion of raw data to insightful reports and charts.

Enhance Decision-making

  • Capture in real-time data such as stock level and sales of each store.
  • Collect in real-time market information such as pictures of competitor activities and products.
  • Easily initiate a real-time ad hoc data collection, such as price points or quick surveys of consumer feedback towards certain product or promotion.

Refine your Business Process

  • Data and workflow can be accessed by the management anytime and anywhere, enabling instant knowledge sharing.
  • Real-time capture of accurate data forms the basis of continuous analysis and thus, refinement to the business processes.

Expand your Field Force Capability

  • Automate instruction with scenario building, thus expanding roles of field force, such as maintenance staff to upsell parts, promoters to audit market dynamics and many others.
  • Evaluation of field force is made on the basis of recorded data. What gets measured gets improved.

SMARTFORCE SALES FORCE AUTOMATION SYSTEM (mForce-SFA)

Increased competition, fragmented leads data, longer sales cycles and expanding sales force together can be a dreadful plight. The more effort you put to get sales, the more likely you are to feel frustrated by reduced productivity. Instead of slogging in for more hours, consider how you can get the same job done in less time. Take steps to work smarter instead of harder. And when it comes to sales, there is no better way to accelerate things than implementing a Sales Force Automation (SFA) solution.

mForce -SFA eliminates the necessary (but time-consuming) tasks associated with selling. Result: sales professionals get freed up from the tedious, repetitive behind-the-scenes work.

"Abbreviate sales cycle to facilitate increased sales and higher productivity."

mforce features

Increase Revenue

By focusing On High-Value Work:
  • Alert the managers if the planned tasks are not completed.
  • Track field force work times with GPS location.
  • Map field force routes based on site proximity.
  • Assign tasks that require instant attention.

Reduce Cost

By Getting It Right the First Time:
  • access real-time data via their smartphones.
  • generate required documents on the spot, if needed.
  • the managers to stay connected with the field force 24/7.
  • complete electronic forms in the field to ensure timely and accurate data capture.
  • automated conversion of raw data to insightful reports and charts.

Enhance Decision-making

  • Capture in real-time data such as stock level and sales of each store.
  • Collect in real-time market information such as pictures of competitor activities and products.
  • Easily initiate a real-time ad hoc data collection, such as price points or quick surveys of consumer feedback towards certain product or promotion.

Refine your Business Process

  • Data and workflow can be accessed by the management anytime and anywhere, enabling instant knowledge sharing.
  • Real-time capture of accurate data forms the basis of continuous analysis and thus, refinement to the business processes.

Expand your Field Force Capability

  • Automate instruction with scenario building, thus expanding roles of field force, such as maintenance staff to upsell parts, promoters to audit market dynamics and many others.
  • Evaluation of field force is made on the basis of recorded data. What gets measured gets improved.

SMARTFORCE SALES FORCE AUTOMATION SYSTEM (mForce-SFA)

The market demands for consistently high level of field service — be it sales, delivery, installation or maintenance. Good services, combined with on-time execution, lead to satisfied customers, which in turn reflects well on your brand or company. Effective management of sales force with the right tool gives you a clear edge over the competition.

mForce is an enterprise mobile sales force management solution that enables organisation to engage more closely with their sales force in real-time while having data available on-the-go. This mobile connectivity fosters higher productivity and equips managers with timely information to make critical decisions.

"More time for higher value work leads to more satisfied customers."

mforce features

Increase Revenue

By focusing On High-Value Work:
  • Alert the managers if the planned tasks are not completed.
  • Track field force work times with GPS location.
  • Map field force routes based on site proximity.
  • Assign tasks that require instant attention.

Reduce Cost

By Getting It Right the First Time:
  • access real-time data via their smartphones.
  • generate required documents on the spot, if needed.
  • the managers to stay connected with the field force 24/7.
  • complete electronic forms in the field to ensure timely and accurate data capture.
  • automated conversion of raw data to insightful reports and charts.

Enhance Decision-making

  • Capture in real-time data such as stock level and sales of each store.
  • Collect in real-time market information such as pictures of competitor activities and products.
  • Easily initiate a real-time ad hoc data collection, such as price points or quick surveys of consumer feedback towards certain product or promotion.

Refine your Business Process

  • Data and workflow can be accessed by the management anytime and anywhere, enabling instant knowledge sharing.
  • Real-time capture of accurate data forms the basis of continuous analysis and thus, refinement to the business processes.

Expand your Field Force Capability

  • Automate instruction with scenario building, thus expanding roles of field force, such as maintenance staff to upsell parts, promoters to audit market dynamics and many others.
  • Evaluation of field force is made on the basis of recorded data. What gets measured gets improved.

SmartShopper for Retailer (mGage)

Smartphones have transformed core consumer behaviors. Using their smartphones they easily search – AND SHARE – for shops, entertainment, promotions and tons of other local information. This has a major implication for retailers. Retailers need to have a digital strategy in order to reach more of these constantly connected customers.

mGage is a location-based mobile marketing app to connect and bring value to manufacturers, retailers and consumers at anytime and anywhere. Engaging customers through their smartphones is a mandatory marketing initiative. Having an effective mobile app is the last-mile marketing to convert consumer desires into sales.

"Mobile apps are increasing favorability and moving customers to action."

mgage

Right Offer. Right Time. Right Place.

  • Shopper insights: Constant analysis of response rate to each offer results in increasingly effective campaigns.
  • Targeted marketing: Shopper insight extends to time / season as well as real-time location of the individual customer. All made possible by GPS tracking.
  • Online to Offline: Customers within a specified radius from a store to be prompted by a personalized offer. This drives traffic to the store.

Convert Consumer Desires to Sales

By Getting It Right the First Time:
  • In-store redemption: Customised offers can be in the form of redemption or discount. Customers can secure the purchase at the store by scanning of a given code.
  • Pay online: Customers can complete purchases by making online payment via smartphones. They then drop by their preferred store to make the collection by scanning of a given code.

Reward and Engage Loyal Customers

  • Reward scheme: Vouchers / coupons, special invitation and many exclusive offers based on pre-determined formula can be built in.
  • Market intelligence:Each interaction allows customers to express their feedback, experience, preference, rating and increases likelihood to share via social media.
  • Location map intelligence:Alerts of offers from nearby stores and “Take Me There” feature.

Easy to Use

  • Social marketing: Facebook integration (Share, Likes and Comment features).
  • Full compatibility: Supports all iOS and Android smartphones, tablets and devices.
  • User friendly: Easy to download and install on any mobile device.

SmartShopper for Mall Operator (mGage-MO)

Smartphones have transformed core consumer behaviors. Using their smartphones they easily search – AND SHARE – for shops, entertainment, promotions and tons of other local information. This has a major implication for mall operators too. Only mall operators that continuously improve the shopping experience and add values to the shoppers can make themselves the malls of choice for the shoppers.

mGage is a location-based mobile marketing app to connect and bring values to all parties in the mall – mall operator, retailers, brand owners and consumers. Having a mobile app is not just a nice-to-have nowadays. Engaging shoppers through their smartphones is a mandatory marketing initiative. Having an effective mobile app is a crucial step to enhance the shopper loyalty.

"Help your mall tenants reach their maximum revenue potential."

mgage

Enhance Shopping Experience

  • Where I Park: Shoppers can record their parking place by simply scanning a QR code with their smartphone.
  • Indoor Map: Detailed map for each floor shows shoppers real-time.
  • Mall Directory: A detailed list of all the stores, restaurants, events, etc.
  • Take Me There: The intelligent mall navigation system automatically locates each customer and guides him to his desired destination.
  • Panic button: In case of emergency Security Control Center is made just a click away.

Right Offer. Right Time. Right Place.

  • Shopper insights: Constant analysis of response rate to each offer results in increasingly effective campaigns.
  • Targeted marketing: Shopper insight extends to time / season as well as real-time location of the individual customer. All made possible by GPS tracking.
  • Online to Offline: Customers within a specified radius from a store to be prompted by a personalized offer. This drives traffic to the store.

Convert Consumer Desires to Sales

  • In-store redemption: Customised offers can be in the form of redemption or discount. Customers can secure the purchase at the store by scanning of a given code.
  • Pay online: Customers can complete purchases by making online payment via smartphones. They then drop by their preferred store to make the collection by scanning of a given code.

Reward and Engage Loyal Shoppers

  • Reward scheme: Vouchers / coupons, special invitation and many exclusive offers based on pre-determined formula can be built in.
  • Market intelligence:Each interaction allows customers to express their feedback, experience, preference, rating and increases likelihood to share via social media.
  • Location map intelligence:Alerts of offers from nearby stores and “Take Me There” feature.

Easy to Use

  • Social marketing: Facebook integration (Share, Likes and Comment features).
  • Full compatibility: Supports all iOS and Android smartphones, tablets and devices.
  • User friendly: Easy to download and install on any mobile device.

Be in the field and at the head office;
both at the same time.

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